Last updated: September 7, 2026
CozyVale currently accepts CityStep AirNest and CityStep PuddlePop dog boot orders for eligible addresses in the United States, Canada, and the United Kingdom.
Most in-stock orders are prepared and dispatched within 1–2 business days. Processing may take longer during holidays, promotions, product launches, or other peak periods. Delivery estimates begin after dispatch and are not guaranteed.
Tracked Standard Shipping: US$7.99, or the local-currency equivalent shown at checkout. Transit timing varies by destination. Customs processing, carrier capacity, holidays, weather, or address issues may extend delivery.
Tracked Standard Shipping: US$5.99, or the local-currency equivalent shown at checkout. Transit timing varies by destination. Customs processing, carrier capacity, holidays, weather, or address issues may extend delivery.
Tracking is emailed when available and may take time to update after dispatch. International customers may be responsible for duties, VAT, import taxes, brokerage charges, or carrier fees that are not collected at checkout. Contact support@shopcozyvale.com if tracking has not updated for an unusual period or the order appears lost.
Customers are responsible for providing a complete and accurate address. Email us as soon as possible if you notice an error. We cannot guarantee changes after an order enters processing or has been dispatched.
Eligible first size replacement requests must be made within 14 days after delivery. For eligible U.S. orders, a US$4.99 replacement shipping fee applies. This first size-replacement offer does not apply to Canadian or U.K. orders. See our Refund Policy for all eligibility requirements.
For shipping help, email support@shopcozyvale.com. We typically respond within 1–2 business days. WhatsApp is available at +1 669-358-6152 for quick follow-up, but replies are not live.
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CHOOSE FOR THE WALK AHEAD
AirNest is the lighter, breathable choice for warm sidewalks and everyday dry walks.
PuddlePop adds water-resistant protection for drizzle, damp sidewalks, and wet ground. It is not waterproof or intended for deep water.
AirNest is currently $49.99; PuddlePop is $49.99. Each set includes four boots.
MEASURE WHILE STANDING
Paw width is the primary measurement. With your dog standing naturally, mark the widest points of the paw and measure between them. Measure front and rear paws.
If your dog is between sizes, choose the larger size. For personal help, send paw width plus a standing photo.
SECURE, NOT TIGHT
The right size and a careful fit give the boots their best chance of staying secure.
No dog boot can be guaranteed to stay on every dog. Fit, paw shape, fastening, and activity all matter.
START SHORT AND INDOORS
A high-stepping or awkward walk can happen when a dog first tries boots. Let your dog adjust gradually.
Remove the boots if your dog seems uncomfortable, or if you notice rubbing or irritation.
IF THE FIRST SIZE IS WRONG
Eligible U.S. dog-boot orders may receive one replacement set in another available size at no additional product cost. A $4.99 replacement shipping fee applies.
Contact us within 14 days of delivery with your order number, current and requested sizes, paw width, and an indoor try-on photo. The replacement must be the same product, style, and color.
Unused items in original condition may instead be returned within 30 days of delivery. Contact support before sending anything back.
U.S. DELIVERY
Delivery dates are estimates and may be affected by carrier operations, holidays, or weather.