Returns & Refunds

Last updated: October 27, 2026

At CozyVale, each personalized item is made with care. If something is wrong with your order, we're here to help.

1. 24-Hour Order Cancellation

You may request to cancel your order within 24 hours of placing it. Cancellations are accepted only if production has not started.

Once production of a personalized item has begun, cancellation may no longer be possible, except where required by applicable law.

Please contact us as soon as possible with your order number if you need to cancel.

2. 30-Day Quality Promise

Please contact us within 30 days of delivery if your order arrives damaged, defective, incorrect, or with a personalization or embroidery error caused by CozyVale.

To help us resolve the issue, please provide your order number, a description of the problem, and clear photos where applicable.

After reviewing your request, we may offer a replacement, remake, or refund, depending on the circumstances. For confirmed issues caused by us, CozyVale will cover reasonable return shipping costs when a return is necessary.

3. Personalized Items

Because our products are personalized, we cannot accept returns or exchanges for correctly made items solely because of a change of mind, personal preference, or incorrect personalization details submitted by the customer.

Please carefully check the spelling of the name and all personalization details before placing your order.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.

4. How to Request Assistance

Please contact us using the customer service email listed on our Contact page. Include your order number and explain the issue.

Please wait for our instructions before sending any item back. We will explain the appropriate next steps after reviewing your request.

5. Refund Processing

If a refund is approved, it will be issued to your original payment method. The time required for the funds to appear in your account depends on your payment provider.

Nothing in this policy affects your statutory consumer rights under applicable law.