Last updated: August 25, 2026
You may request a return within 30 days after delivery. To be eligible, the item must be unused, unworn outdoors, in its original condition, and returned with its original packaging and proof of purchase. Please try dog footwear indoors on a clean surface. Items showing outdoor wear, damage, pet hair, washing, alteration, or heavy use may be ineligible or may receive a reduced refund where permitted by law.
Email support@shopcozyvale.com with your order number and reason for the return before sending anything. If the return is eligible, we will provide authorization and the correct return-facility address. Items sent without authorization, or sent to our public mailing address instead of the authorized return facility, may not be accepted.
For a standard return for refund, the customer is responsible for arranging and paying tracked return shipping. Original shipping charges are not refundable unless required by law. If we sent the wrong item or the item arrived damaged or defective, contact us before returning it; CozyVale will provide instructions and cover approved return or replacement shipping.
Eligible U.S. dog boot orders may request one replacement set in a different available size within 14 days after delivery. The replacement has no additional product charge, and a $4.99 replacement shipping fee applies. The replacement must be the same product, style, and color when available and will be sent to the original delivery address.
Email support@shopcozyvale.com with your order number, current size, requested size, measured paw width, and an indoor try-on photo. The original set does not need to be returned unless CozyVale support requests it.
Only one first size replacement is available per eligible order. After a size replacement is approved, the original item cannot also be returned for a separate standard refund. This restriction does not apply to an incorrect, damaged, or defective item or to rights available under applicable law.
Inspect your order promptly after delivery. If an item is damaged, defective, or incorrect, email us with your order number and clear photos so we can evaluate the issue and provide an appropriate remedy.
Gift cards and items clearly marked final sale are non-returnable except where required by law. Contact us if you have a question about a specific item before returning it.
We will notify you after the authorized return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit. If more than 15 business days have passed since approval, contact support@shopcozyvale.com.
Nothing in this policy limits cancellation, return, refund, warranty, or other consumer rights that cannot be limited under applicable law.
For return or refund help, email support@shopcozyvale.com. We typically respond within 1-2 business days. WhatsApp is available at +1 669-358-6152 for quick follow-up, but replies are not live.
COZYVALE SUPPORT
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CHOOSE FOR THE WALK AHEAD
AirNest is the lighter, breathable choice for warm sidewalks and everyday dry walks.
PuddlePop adds water-resistant protection for drizzle, damp sidewalks, and wet ground. It is not waterproof or intended for deep water.
AirNest is currently $49.99; PuddlePop is $49.99. Each set includes four boots.
MEASURE WHILE STANDING
Paw width is the primary measurement. With your dog standing naturally, mark the widest points of the paw and measure between them. Measure front and rear paws.
If your dog is between sizes, choose the larger size. For personal help, send paw width plus a standing photo.
SECURE, NOT TIGHT
The right size and a careful fit give the boots their best chance of staying secure.
No dog boot can be guaranteed to stay on every dog. Fit, paw shape, fastening, and activity all matter.
START SHORT AND INDOORS
A high-stepping or awkward walk can happen when a dog first tries boots. Let your dog adjust gradually.
Remove the boots if your dog seems uncomfortable, or if you notice rubbing or irritation.
IF THE FIRST SIZE IS WRONG
Eligible U.S. dog-boot orders may receive one replacement set in another available size at no additional product cost. A $4.99 replacement shipping fee applies.
Contact us within 14 days of delivery with your order number, current and requested sizes, paw width, and an indoor try-on photo. The replacement must be the same product, style, and color.
Unused items in original condition may instead be returned within 30 days of delivery. Contact support before sending anything back.
U.S. DELIVERY
Delivery dates are estimates and may be affected by carrier operations, holidays, or weather.