Frequently Asked Questions
Find answers about CozyVale personalized knit blankets, knit outfits, delivery and returns.
Can I personalize a blanket or knit outfit?
Our collections include designs that can be personalized with a name of your choice. Available designs, colors, sizes and accessories are shown on each product page. Please check the name spelling and selected options carefully before ordering.
How do I choose a size?
Our current knit blanket designs are listed at 80 × 100 cm. For knit outfits, compare the measurements in the size chart with an item that fits. Age ranges are a guide; please use the measurements and the options shown for your chosen item.
Are outfit accessories and decorations included?
Choose the set option you want on the outfit listing. Accessories are included only when the selected option lists them. Decoration add-ons are sold separately for a matching knit romper; the add-on is a decoration service, not a separate outfit or a pack of loose patches.
How long does preparation and delivery take?
Preparation usually takes 1–2 days after your order and personalization details are confirmed. Orders are prepared in China. Estimated shipping time after dispatch is 5–8 business days, separate from preparation. Delivery times are estimates and can be affected by carrier, holiday or customs delays.
How much is shipping?
Standard shipping is US$5.20 per order to all available destinations, with free standard shipping on orders of US$60 or more. Charges are shown in your checkout currency. Read our Shipping Policy for more details.
Can I cancel my order?
You may request cancellation within 24 hours of placing your order, only if production has not started. Email slime1060110992@gmail.com with your order number and cancellation request.
Can I return or exchange a personalized item?
Correctly made personalized items cannot be returned or exchanged for a change of mind, personal preference or incorrect personalization details supplied by the customer. Contact us within 30 days of delivery for damage, defects, an incorrect item or a personalization error caused by CozyVale. We review the issue and may arrange a replacement, remake or refund. Please contact us before sending anything back.
What if my item has a quality problem?
Contact us within 30 days of delivery with your order number, a description and clear photos. After reviewing a confirmed issue caused by CozyVale, we may arrange a replacement, remake or refund; we cover reasonable return shipping when a return is necessary. Read our Return and Refund Policy for the full process.
How can I contact CozyVale?
Visit our Contact page or email slime1060110992@gmail.com. Include your order number if your question is about an existing order.