Privacy policy

Last updated: August 24, 2026

Introduction

CozyVale is a brand operated by Linyue Commerce LLC (“CozyVale,” “we,” “us,” or “our”). We operate this online store and website, including the information, content, features, tools, products, and services made available through them (collectively, the “Services”). Our store is powered by Shopify, which helps us provide the Services to you.

This Privacy Policy explains how CozyVale collects, uses, discloses, and otherwise processes personal information when you visit or use the Services, place an order, communicate with us, or otherwise interact with CozyVale. If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy controls.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and what features are enabled, we may collect or process the following categories of personal information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order and transaction information, such as the products you view, add to your cart, purchase, return, exchange, or cancel; order history; shipping status; and transaction details.
• Payment information, such as payment method, payment confirmation, billing details, and other payment-related information processed by Shopify, Shopify Payments, or other payment service providers. CozyVale generally does not receive your full payment card number.
• Account information, if customer accounts are enabled, such as login details, preferences, and account settings.
• Communications, such as information you provide when contacting customer support, submitting a contact form, requesting sizing help, or otherwise communicating with us.
• Device and technical information, such as browser type, device type, operating system, IP address, network information, cookie identifiers, and other online identifiers.
• Usage information, such as how you browse, interact with, and navigate the Services, including pages viewed, links clicked, and shopping activity.
• Marketing preferences, such as whether you have subscribed to or unsubscribed from promotional emails.
• Inferences, such as preferences or interests inferred from your interactions with the Services, where permitted by applicable law.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you place an order, subscribe to emails, submit a contact form, request customer support, or otherwise provide information to us.
• Automatically through the Services, including through cookies, pixels, log files, and similar technologies.
• From Shopify and service providers that support functions such as hosting, payments, fraud prevention, analytics, email delivery, customer support, fulfillment, and shipping.
• From advertising, analytics, and business partners, where permitted by law and depending on the tools and settings enabled for the Services.

How We Use Personal Information

We may use personal information for the following purposes:

• To provide, operate, and improve the Services, including processing payments, fulfilling orders, arranging shipping, supporting returns and exchanges, maintaining customer accounts, and providing customer service.
• To personalize your experience, remember your preferences, and provide relevant product or content recommendations.
• To communicate with you about orders, customer support requests, account activity, policy updates, and other service-related matters.
• To send promotional emails when you have subscribed or otherwise consented, and to measure and improve marketing performance.
• To maintain the safety and security of the Services, detect or prevent fraud, investigate suspicious activity, and protect CozyVale, Shopify, our customers, and others.
• To comply with applicable laws, legal obligations, lawful requests, court orders, and to establish, exercise, or defend legal claims.
• To enforce our terms, policies, and other agreements.
• To support business operations, including auditing, reporting, research, product improvement, and internal administration.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the Services, remember preferences, understand site usage, improve performance, prevent fraud, support checkout, and, where enabled, provide analytics and advertising.

You can manage certain privacy and cookie choices through the privacy controls made available on the Services, where available, and through your browser settings. Blocking some cookies may affect how parts of the Services function.

How We Disclose Personal Information

We may disclose personal information for legitimate business purposes, including:

• To Shopify, payment processors, hosting providers, analytics providers, customer support providers, fulfillment partners, shipping carriers, and other vendors that perform services on our behalf.
• To marketing and advertising partners, where permitted by law and depending on the tools and settings enabled for the Services.
• When you direct us to disclose information, request a service that requires disclosure, or otherwise provide consent.
• In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
• To comply with applicable law, legal process, lawful requests, or government investigations.
• To protect the rights, property, safety, and security of CozyVale, Shopify, our customers, or others, and to enforce our terms and policies.

We do not sell personal information for monetary consideration. However, some privacy laws may define certain advertising-related disclosures as a “sale” or “sharing” of personal information. Where applicable, you may have the right to opt out of those activities.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide, secure, and improve its platform and related services.

Information you submit through the Services may be transmitted to and processed by Shopify and other service providers in countries other than the country where you live. Where Shopify enhanced features, including Shopify Network Intelligence, are enabled, Shopify may use information about your interactions with CozyVale and other merchants to provide and improve those features.

For more information about Shopify’s processing of personal information and the rights available to you, visit the Shopify Consumer Privacy Policy at Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. CozyVale does not control and is not responsible for the privacy, security, accuracy, or practices of third-party services. We encourage you to review their privacy policies and terms before providing personal information.

Children’s Privacy

The Services are not intended for children under 13, or the minimum age required by applicable law, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

We do not have actual knowledge that we sell or share, as those terms may be defined by applicable law, personal information of individuals under 16 years of age.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security measure or transmission method is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary depending on the type of information and the reason it is processed.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights, subject to applicable exceptions and verification requirements:

• Access or know what personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Receive a portable copy of certain personal information.
• Opt out of certain targeted advertising, sale, or sharing of personal information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Appeal a decision we make regarding a privacy request, where applicable.

To submit a privacy request, contact us using the details in the Contact section below or use any privacy choices link made available through the Services. We may need to verify your identity before completing a request. Where permitted by law, you may use an authorized agent; we may require proof that the agent is authorized to act on your behalf.

If your browser sends a legally recognized Global Privacy Control signal, we will process it as required by applicable law. More information about Global Privacy Control is available at Global Privacy Control.

We will not discriminate against you for exercising applicable privacy rights.

Marketing Communications

If you receive promotional emails from CozyVale, you can unsubscribe at any time by using the unsubscribe link in the email. Even if you opt out of marketing messages, we may still send non-promotional communications, such as order, account, shipping, return, or customer support messages.

Complaints

If you have questions or complaints about how we process personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our response or lodge a complaint with your local data protection authority.

International Transfers

CozyVale, Shopify, and our service providers may transfer, store, and process personal information outside the country where you live. Where required by law, appropriate safeguards will be used for international transfers, such as approved contractual protections or other recognized transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal obligations, or business operations. We will post the revised Privacy Policy on the Services and update the “Last updated” date. Where required by law, we will provide additional notice.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, contact us at:

• Email: support@shopcozyvale.com
• Contact page: https://shopcozyvale.com/pages/contact
• Mailing address: 1207 Delaware Ave, Wilmington, DE 19806, United States